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CONTACT US

CONTACT US

FAQ:

* What should I know about sizing before I order ILY apparel?
Our tees and sweatshirts run true to size and are preshrunk. For a 'boyfriend look' order one size up.

* How can I get first access to sales and ILY deals?
Sign up for our mailing list here, to get first access to sales, style tips and perfect pairings.

* What if one of my favorite ILY pieces is Sold out? Or your don't see it on the site anymore?
If the item is sold out, add yourself to the wait list to be notified when the item comes in stock. If you don't see a piece you are looking for anymore, we are no longer carrying that piece as we make room for new styles.

* How long does my order take to ship?
Orders typically take 5-7 business days (Monday - Friday). Some items can take up to two weeks due to high demand. If you are ordering off of a deal site or Facebook claim orders can take 1-3 weeks to ship. All monogram orders take 4-6 weeks to ship.

* Can I track my order?
Most domestic orders are shipped via DHL Global Express and can be tracked here . International orders are shipped via USPS.com. Once your order has shipped you will receive an email confirmation with your tracking number. Please make sure your email address is correct when you confirm your order so you can receive updates on your items.

* Can I change my order?
Unfortunately orders cannot be updated once they are placed. They are immediately sent to our shipping department and printed to fulfill. Please verify your items, quantity, and address before you submit your order.

* Returns and Exchanges
Unworn items may exchanged for in store credit within 21 days. All sample sale items are final sale. Please email returns@ilycouture.com for questions regarding your return. More details here.

* Do you ship international?
Yes we ship worldwide. More details here.


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